Policies

First Time Clients

Please plan for the scheduled team member(s) to arrive on-time, so they can meet you and your dog(s) to discuss your expectations & goals for your services. Our “Meet and Greet” session typically lasts 15-30 minutes and will consist of an evaluation and possibly a brief walk or playtime to get comfortable with your dog.

We will provide in person at the “Meet and Greet” our Client Profile and General Liability forms. Please have forms completed and signed prior to your first service.

During the scheduled “Meet and Greet” please be thorough and let us know ALL details or special instructions about your dog(s). i.e. medication, bowel control problems, dog aggression, crate reactiveness and any other information we need to know to best serve you and your dog(s).

We also require an emergency contact and your dog’s Veterinarian in the rare case of a medical emergency.

We reserve the right to refuse service if we deem your dog, home or situation is in violation of our policies and safety. 

Scheduling

All Meet & Greets & Dog Services are by appointment only.

Cancellations

Should you need to change or cancel your dog service, please allow a 12-hour advance notice otherwise we reserve the right to charge for 50% of the services scheduled.

Payment Types

We accept all major credit cards, cash, personal checks and some cash apps as forms of payment.